Refund Policy

Scope

This policy covers credit packs purchased from Daybreak on neonaidance.net. Read it with the Terms of Service before purchasing.

Credit purchases and cash refunds

Packs are one-time purchases with no automatic renewal. Credits arrive after payment confirmation and do not expire. Purchases are normally final and non-refundable, including unused or partly used packs, a change of mind or dissatisfaction with an otherwise completed AI video.

This does not override mandatory cancellation, refund or consumer rights that apply to you. We also investigate duplicate or incorrect charges, missing purchased credits, unauthorized payments or a confirmed inability to provide the purchased service. Contact us for review; submitting a request does not itself confirm a cash refund.

Failed-generation credit restoration

When the generation provider confirms a request failed, its charged credits are restored once. This adjusts your account credits; it is not money returned to your payment method. Check adjustments in your credit history.

Slow processing, a lost connection, an unknown provider outcome or a problem copying a completed video does not prove generation failure. Requests may remain pending while delivery is recovered or the outcome reconciled. We do not automatically charge for a replacement task. Contact support with the task identifier before submitting another paid request if a task appears stuck.

Reporting a billing problem

Email us or open a support ticket with your account email, order number, purchase date, issue and relevant task identifier. Include a receipt or redacted screenshot if helpful. Do not send passwords or full card details.

We review payment-provider records, orders, credit history and delivery status, and may request further information. We do not promise a fixed response or cash-refund deadline beyond applicable legal requirements.

Approved refunds

Approved cash refunds normally use the original payment method where supported. Corresponding credits are adjusted to reflect the refund. A submitted or pending refund is not complete until confirmed by the payment provider; bank and provider processing times vary.

Deleting a video or closing an account does not automatically refund a purchase. Contact support before closure if an order, credit adjustment or refund remains unresolved.

Updates and contact

The date above identifies this policy version. Later changes do not remove rights already applicable to a purchase. Contact Daybreak about payments, credits or refund requests using the details below.